Posts for the ‘Electronic resources’ Category

New Update: Access issues to MedicinesComplete (including the BNF)

Friday, July 18th, 2014

Access to Medicines Complete for off campus users has been restored for the Institutional Login route. Follow the instructions from the Library e-resources page to gain access. Apologies for the inconvenience this has caused.


Access issues to MedicinesComplete (including the BNF)

Tuesday, July 15th, 2014

There is currently an issue with accessing MedicinesComplete (including the BNF).

When you follow the link from the eBooks page or from the library catalogue to MedicinesComplete (including the BNF) and enter your RGU username and password you may be taken to one of these screens:

On FireFox


 
On Internet Explorer


 
If you are taken to these screens you are still able to get access to MedicinesComplete (including the BNF) by following these steps.

  • On Firefox click I Understand the risks, then add the exception and finally confirm security exception.
  • On Internet Explorer click continue to this website.
  • This should give you access to the resource but if you have any further access problems please contact us at library@rgu.ac.uk.

    The library and IT services are looking in to this problem and we apologise for any inconvenience this might cause.


    Access to Dawsonera eBooks restored

    Friday, July 11th, 2014

    Dawsonera eBooks are now accessible again (see their tweet reporting this here).

    We are sorry for the inconvenience this caused and please let us know at library@rgu.ac.uk if you experience any further problems accessing the eBooks.


    Access problems to Dawsonera eBooks

    Thursday, July 10th, 2014

    We have received a message from Dawsonera letting us know that there are currently problems accessing their eBooks, this is the message we have received:

    We are currently experiencing intermittent connection issues with dawsonera, which could affect you or your users. Our engineers are aware of the problem and are working to resolve the issue as quickly and with as little disruption as possible.

    If you experience connection issues that result in a ‘page failure’ then refreshing the page or waiting a few seconds and trying again should resolve the issue.

    We will update you further on this as soon as possible.

    We would like to thank you for your patience.

    We apologise for the incovenience this is causing and we will update you once we get more information from the company.


    Access to Dawsonera eBooks restored

    Monday, June 23rd, 2014

    We have just been advised that access to eBooks is now available.
    We apologise for any inconvenience caused.


    Access problems to Dawsonera eBooks – update

    Friday, June 20th, 2014

    We have received the following message from Dawsonera about the access problems to their eBooks:

    We’re sorry to inform you that we anticipate the full dawsonera service to continue to be unavailable throughout the weekend.

    However, we are working to restore access to the most frequently used titles in the first instance and then will progressively load additional titles based on accesses and year-to-date usage over the weekend. We’ll confirm further updates on our progress in the next few hours.

    Once again, we can only apologise for the unacceptable loss to access to our systems and the inconvenience this has caused you and your users over the last few days. At this stage we are not able to provide you with a timescale for the full & complete service to be restored of all the 350,000+ titles, but will update you regularly as we progress with this activity.

    Updates can be found on their twitter account: https://twitter.com/dawsonera. And we apologise for this ongoing access problem.